REFUNDS AND EXCHANGES:
To be eligible for a refund or exchange, you must first email us within 7 days of receiving the product at CONTACTUS@thepinkpalette.com to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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EXCHANGES:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:
The Pink Palette, 225 S Stephanie Street #1122, Henderson, NV 89012, United States
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SHIPPING:
To return your product, you should mail your product to:
The Pink Palette, 225 S Stephanie Street , Henderson, NV 89012, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.